Voice AI Reception & Intake for Law Firms
Legal ServicesAnswering, qualifying and logging every inbound call for 48 law firms with a speech-to-speech agent that never sends a caller to voicemail.
Overview
A legal technology provider needed to turn missed phone calls into booked clients across a portfolio of independent law firms. Canvas Labs Partners built a multi-tenant voice AI platform that answers and qualifies callers in real time, then writes the intake straight into each firm's case-management system without manual entry.
48 law firm tenants
live in production on one shared agent
Five surfaces, one agent
voice, SMS, webchat, transcription and an on-site video avatar
Zero manual re-keying
intake data syncs straight into case management
Challenge
Every unanswered call to a law firm is a prospective client dialing the next firm on the list. Generic IVR menus and after-hours voicemail do not qualify a lead, they lose it. When a human finally picked up the thread, the case details had to be re-keyed by hand, adding delay to an enquiry that had already gone cold.
Solution
Canvas Labs Partners built a speech-to-speech voice agent that answers, converses with and qualifies callers in real time. A proprietary emotional-tone model gives it human warmth in place of a scripted menu, so a caller is held in conversation rather than pushed through an IVR tree and into voicemail. Every call is answered, including outside office hours.
The same underlying agent reaches callers on four further surfaces. AI-infused SMS and webchat carry the identical intake conversation into text, around the clock. An interactive video avatar gives each firm a face-to-face presence on its own website, and real-time transcription tuned for legal terminology captures the exchange as it happens.
Behind the surfaces, an automated lead-management layer captures, qualifies and nurtures every caller into the pipeline, and the transcribed matter detail writes directly into the firm's case-management software, so nothing is re-keyed once a human takes over. The platform runs multi-tenant, serving 48 firms from a single deployment, each running as its own tenant.
Results & benefits
Forty-eight law firms now run their front door on the platform in production, each on the same underlying agent rather than a separate build. Intake runs around the clock across all five surfaces, so a prospective client who calls after hours is qualified in the moment instead of reaching voicemail and dialing the next firm on the list. Because the transcription writes straight into case management, there is no manual re-keying between the call and the matter record, and none of the delay that came with picking the thread up by hand.
Customer
Legal technology provider
Services
- Agentic AI consulting & development
- Voice AI engineering
- Case-management integration
Tech stack
About us
Canvas Labs Partners is a software consulting team that designs and ships production agentic AI systems: multi-agent pipelines, tool-calling architectures, and human-governed automation, together with the trading infrastructure, blockchain, mobile, and product engineering those agents plug into. We publish our work as a case ledger rather than a portfolio, so every claim on this site links to the engagement behind it. Engagements follow the same four-step discipline, Map, Bound, Instrument and Govern, whatever the stack, and every entry in the ledger carries a result we are willing to be measured against.
Delivered individually, in a prior role, by one of Canvas Labs Partners’ founding team members. Not by the firm itself.
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We built this one end to end. If you are facing something similar in legal services, book a free discovery call and we will tell you what it would take.