The pattern
Front-desk staff manually route patient symptoms and history to the right department, often re-asking questions already on paper intake forms.
Agent architecture
- Collects structured intake data and maps symptoms to a department/urgency tier via a clinically-reviewed decision tree, not open-ended model judgment.
- Any urgent-care flag routes immediately to a human clinician; the agent cannot clear or downgrade urgency itself.
- Structured output writes directly into the EHR in the required schema, with a full audit trail.
Stack
EHR APIDecision TreesClinical GuardrailsAudit Logging
Want this pattern built for your business?
This is an architecture we would build, not one we have delivered yet. The engineering behind it is the same discipline as every verified engagement in the ledger. Book a call and we will scope it against your actual constraints.