The pattern
Support teams manually triage return requests, refund eligibility, and order-status questions against policy spread across systems.
Agent architecture
- RAG agent grounds every response in the current policy and live order data, never memorized text.
- Refunds above a configurable threshold auto-escalate to a human; no autonomous high-value approval.
- Full conversation and decision log attached to every ticket for QA and dispute review.
Stack
RAGOrder Management APIPolicy EngineTicketing API
Want this pattern built for your business?
This is an architecture we would build, not one we have delivered yet. The engineering behind it is the same discipline as every verified engagement in the ledger. Book a call and we will scope it against your actual constraints.