The pattern
A growing support queue is dominated by repeat questions already answered in docs, but customers still open tickets because search doesn't surface the right answer.
Agent architecture
- RAG agent answers directly from product docs, changelog, and prior resolved tickets, citing its source inline.
- Confidence-scored: below threshold, escalates to a human with the customer's context pre-summarized.
- Tracks every deflected ticket against actual resolution to continuously tune the confidence threshold.
Stack
RAGVector DBTicketing APIConfidence Scoring
Want this pattern built for your business?
This is an architecture we would build, not one we have delivered yet. The engineering behind it is the same discipline as every verified engagement in the ledger. Book a call and we will scope it against your actual constraints.